Support Services Staff

oin the Gardens Specialty Clinic team in Dubai as Support Staff. Provide exceptional customer service, assist in patient registration, and ensure the smooth operation of clinic activities.

• Assist patients with registration and insurance forms.
• Refer patients to the appropriate Clinician based on their problems.
• Maintain patient records, consent forms, payment forms, and other documentation.
• Ensure hygiene standards and organizational protocols are maintained.
• Respect and maintain the privacy and dignity of patients, ensuring confidentiality.
• Handle incoming calls, route them to the right department, and provide necessary information to customers.
• Schedule, reschedule, and confirm appointments, including managing online requests.
• Coordinate insurance-related matters and verify the status of the insurance card and package coverage.
• Administer regular and electronic mail, maintaining records and reporting when required.
• Maintain close interactions with internal and external stakeholders.

• Experience in handling customers/patients in a similar role.
• Proficiency in managing patient records and appointments.
• Ability to maintain hygiene standards and organizational protocols.
• Excellent communication skills for handling incoming calls and customer queries.
• Experience in managing insurance-related matters.
• Proficiency in using desktop publishing programs for data management and document creation.