Guest Relations Associate

• Works closely with physicians, surgeons and OT team for managing and coordinating the patient schedules
• Interact with patients for gathering details and counselling

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• Schedules surgical cases to assigned medical employee, based on priority and medical emergency basis
• Work with surgical scheduling team to ensure that all cases are scheduled in a timely manner and in accordance to the physician’s direction
• Determine emergent cases and ensure that they are fitted into the surgical schedule on a priority basis
• Seek approvals from physicians’ and schedule and follow up on post-operative visits
• Interact with patients and families to facilitate accurate flow of information and ensure increased responsiveness
• Work with patients’ insurance companies to obtain necessary documents and authorizations for payments for surgical procedures
• Provide pre-operative instructions to patients and explain what to expect in recovery room

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• Bachelor's degree in hospitality, public relations, or a related field
• Minimum of 2 years of customer service or hospitality experience
• Strong communication skills, both written and verbal
• Ability to handle difficult situations with tact and professionalism
• Knowledge of healthcare terminology and protocols
• Fluency in a second language is a plus
• Knowledge of local area attractions and restaurants
• Excellent organizational and time management skills
• Proficiency with computer programs such as Microsoft Office and customer service software
• Ability to work well under pressure and multitask in a fast-paced environment

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